This section is for frequently asked questions about the Media Sales Platform.


Q. How do I get access to the Media Sales Platform?

A. Access to the Media Sales Platform is only allowed for Agency and Direct Advertiser User Account types, and can be added only by Network staff. To inquire about getting access to the Media Sales Platform, please contact the Network Administrator. 


Q. If I have a Media Sales Platform account on one network, can it be used for other networks?

A. No. Each network Media Sales Platform website is separate and requires separate user accounts.


Q. There are two options "Show Date Picker" and "Show Time Picker". What do they do?

A. These settings are available when clicking your initials in the upper right corner of the screen. When the "Show Date Picker" option is checked on, when clicking in a date field, a calendar will be shown that can be used to pick the date from. When the "Show TIme Picker" option is checked on, when clicking in a time field, a popup will be displayed that can be used to enter the time without having to type in the time. These settings are optional for each user account and can be checked on or off.


Q. What are the rules for what passwords are allowed?

A. Passwords must be at least eight characters in length, include at least one uppercase letter, at least one special character, and at least one number. The following special characters can be used in passwords: period, tilde, single quote, exclamation point, at symbol, hash mark, dollar sign, percent symbol, caret, ampersand, asterisk, open parenthesis, closed parenthesis, underscore, plus, minus, equal, brackets, semi-colon, colon, double quote, comma, greater than symbol, less than symbol, forward slash, and question mark. 


Q. I received an automated email address with a link, but when I clicked it, it didn't work. Why?

A. Account links sent via email remain active for 24 hours. If the link has expired, you may need to contact the system administrator for assistance. If you have already verified your account, you can press the "Forgot Password" button on the Login page to re-initiate the process of resetting your password. 


Q. How do I log out?

A. To log out, click the Profile button in the upper right corner, then press the Logout button.